‘What do I need for this?’ (followed by a photo) is not an usual message to receive. And one that we received yesterday.
A new contract or a new piece of kit are key drivers for training and development. The more complex the kit, the more you need someone to ensure that you are getting the right training to allow you to develop the competence that you need to deliver works safely and productively.
For us, the advantage is the wide range of skills and expertise that we have in our trusted group of both in-house and freelance instructors and assessors. Within 5 minutes, we were able to go back to him with a reply that had been verified by our instructor. In this case, we didn’t actually offer that training, however we were able to put them in contact with someone who could. Knowing and understanding our strengths and limitations and trusting in likeminded organisations to work with us builds a web of expertise for our clients to access. And that’s why they come back…